ChattanoogaWaterFacts.com is brought to you by Tennessee American Water to provide issue-oriented information on topics related to your water service. Additional information about Tennessee American Water can be found at www.TennesseeAmWater.com 



Damaged Water Main

At approximately 10:00 a.m. Wednesday, February 23, one of Tennessee American Water’s 24” water mains near the intersection of Cowart and 14th Streets was damaged while another utility’s fiber optic installation team was drilling nearby causing many businesses and homes in the Downtown and Southside communities to experience a temporary interruption of drinking water service.

Tennessee American Water work crews were dispatched immediately to the scene and by the afternoon drinking water service had been restored to most of the customers affected.  Tennessee American Water crews continued to work through the night to reroute drinking water service around the damaged pipeline.  At about 5:30 a.m. Thursday, February 24, water service had been

restored to all Tennessee American Water’s downtown customers.  

Now, crews are focused on securing the area around the damaged water main to determine the extent of permanent repairs required for this complicated project. Tennessee American Water would like to thank the businesses, organizations and homeowners in downtown Chattanooga for their patience and cooperation.

And our hats are off to Tennessee American Water work crews and support staff who worked around the clock to restore drinking water service and keep affected individuals informed of progress.


Updates from Tennessee American Water

Thank you for allowing Tennessee American Water to provide your drinking water. See below for important updates related to your local water company and your community.

Tri-State Home Show

On February 25-27, Tennessee American Water employees will participate in the annual Tri-State Home Show at the Trade Center. We will be in booth C32. Drop by and talk with us about your water service and pick up information on water conservation.

Need a Speaker for your Next Association or Civic Organization Meeting?

We have a new presentation called Water 101 that is perfect for your next Neighborhood Association meeting. We would love to come and share a great deal of information about how your water gets from the Tennessee River to the tap in your home. Response has been very positive as our customers learn all that goes into providing high-quality water.

Tennessee American Water Rate Case Update

Your water bill is the lowest utility you pay each month. We are nearing the end of a six-month, public process to establish new water rates. We have asked for an increase of only $4.68 a month on the average water bill, and even if the increase is granted in full, your water bill will remain the lowest utility bill you pay each month.

As you know, our rates are regulated by the Tennessee Regulatory Authority (TRA), an agency of state government. The TRA will be in Chattanooga beginning February 28 to hold hearings on the evidence in the water rate case. The TRA also wants to hear from customers about how satisfied they are with the quality and reliability of their water service. If you would like to come and testify about the quality water service you receive, the TRA would appreciate your input. You can do so between 9 a.m. and 10 a.m. and 6:30 p.m. and 7:30 p.m. on Monday, February 28 on the 4th Floor of the Hamilton County Courthouse.

If you would like additional information about any Tennessee American Water activities or the TRA hearings please contact Kim Dalton, External Affairs Manager, at (423) 755-7613 or kim.dalton@amwater.com.